Refund Policy

Last updated: August 11, 2026

At 69Kubet IPTV we stand behind our service with a straightforward 30-day money-back guarantee. This Refund Policy explains how it works and how to request a refund.

30-Day Money-Back Guarantee

Every subscription plan — monthly, quarterly, semi-annual and annual — is covered by a 30-day money-back guarantee. If you are not satisfied with the service within the first 30 days of your purchase, you may request a full refund. We want you to feel confident in your decision, which is also why we offer a free 24-hour trial before you buy.

How to Request a Refund

To request a refund, contact us within 30 days of your purchase at support@69kubet.com or via WhatsApp. Please include the email or WhatsApp number used to place your order and a brief note about the issue you experienced. This helps us improve, and in many cases lets our support team resolve the problem so you can keep enjoying the service.

Processing Your Refund

Approved refunds are processed back to your original payment method. Depending on your payment provider, it may take between 3 and 10 business days for the refund to appear on your statement. We process approved requests promptly on our end.

Conditions

• Refund requests must be made within 30 days of the original purchase date.
• The guarantee applies to first-time purchases of a plan. Renewals of a plan you have already used beyond 30 days are not eligible.
• Refunds are not available where there is evidence of abuse, credential sharing beyond your plan's limits, or violation of our Terms of Service.
• Free trials are not charged and therefore not subject to refunds.

Service Issues

If you experience a technical issue such as buffering, most problems relate to internet speed or device configuration and can be fixed quickly. Before requesting a refund, we encourage you to reach out to our 24/7 support team — we are usually able to resolve issues within minutes. If we cannot, your money-back guarantee remains fully in place.

Chargebacks

If you have a concern about a charge, please contact us first so we can help. Initiating a chargeback without contacting us may result in suspension of service. We are committed to resolving every legitimate refund request fairly and quickly.

Questions

If you have any questions about this Refund Policy, reach out at support@69kubet.com. We are here to help and want every customer to have a positive experience with the best IPTV service in the USA.

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Questions about this policy? Contact us at support@69kubet.com or via WhatsApp. Return to the 69Kubet IPTV homepage.